Beguided
Gathering Customer Solutions
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Interactive

Interactive customer engagement

 that feels natural

 

 
 
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We reach customers where they want to be reached

Beguided® is a technology company that provides enterprise solutions to customer engagement. Our products incorporate new technology and deliver interactive, personalized service through an avatar. For consumers, our products are a private communication channel that can understand and interact while solving their problem.  Our avatars are multilingual and understand consumer problems in real time to help resolve issues within a few seconds. 

Our design is simple: provide a private communication tool to each consumer which allows them to interact online and be understood by virtual representatives. 

Beguided has several products which constitute a complete suite of services that handle billing & payments, new services or sign ups, technical services, customer service and follow up, or outbound marketing efforts. Beguided's technology and its uses are only limited by the imagination.

 

Learn about our Products


 

Beguided_LivingActor_Video from Kevin Gillespie on Vimeo.

 

How does the technology work?

 


 

avatar-driven payment portals

 

  • Fully customized payment channel

  • Avatar guided multi-screen process

  • personalized options to each customer

  • integrates with push notification systems

                    -(SMS) text

                    -Email services 

 


 

avatar-driven

customer service chat

 

  • Artificial Intelligence systems that combine different technologies

  • API connections to (MIS) and customer information systems

  • Designed to learn from and understand customers

 
 

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Vendor Management and data enrichment

through an integrated collections platform

 

• Performance dashboards

 

•Transfer files to outside vendors for collections treatment

 

•Send info to outside vendors for data enrichment

 

•require outside vendors to perform COllections work in the software

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